Do you ever feel like you’re having a lackluster day? Or maybe a lot of days are feeling that way lately. Are you blaming the economy because you’re not motivated to do anything but procrastinate? Do you go through the motions of your day and do the required actions and wonder why your heart’s not [...]

Recently I was leading a workshop on Customer/Employee Loyalty which I entitled ‘Dancing With The Stars’. Many of us have watched that TV show or a similar one called, “So You Think You Can Dance.” Some of us have even tried some partner dancing, taken lessons, or danced at weddings. One person told a story [...]

Last week we started understanding concepts from Jim Collins’ book Good to Great. After analyzing companies that had met his criteria for explosive and sustained growth, he discovered that each had what he calls “Level 5 Executives”. While levels 1-4 include competent people, Level 5 Executives distinguish themselves by a “paradoxical mix of personal humility [...]