Last week I asked a friend of mine about his business. He told me that he’d had a pretty good year so far but felt frustrated. For the third year in a row, he’s falling short of his annual goals but feels complacent since he’s still doing okay financially.  That complacency has led to him [...]

With the holidays coming and the stress associated with the usual everyday stuff, lots of people develop headaches. I certainly have had tension headaches. In this radio conversation Michele Risa and I talk about where headaches come from and what you can do to lessen the tension naturally. Michele works with clients using a wholistic [...]

Ok, ready or not, I’d like to plant a tune and possibly even an image in your head: Do you remember Cyndi Lauper’s hit “Girls Just Want to Have Fun!” from the early 1980s? The song is so upbeat and infectious that you can’t help but feel better while listening to it. The video for [...]

Sandbagging is a term most often used in the game of golf. In golf it refers to players who either miss shots on purpose or outright cheat by turning in a higher score than they actually shot. This affects the handicap that is given to non-professional golfers to help level the playing field. Golfers turn [...]

I talk with business owners and professional people all the time. I’m a great networker and meet people throughout New York at their offices, at networking events, and at the professional club where I’m a member. I see that people are at certain points in their business or career choices and they fall into one [...]

Disneyworld has a customer experience story that illustrates how the customer experience is designed and choreographed like a dance – a memorable performance with staging, lighting, performers, music and a variety of other elements. The customer experience is the product of strategic thinking and execution as much as it is personal warmth. The Disneyworld Story [...]

When I started my information technology business in 1983, the last thing I thought about was how I was going to exit the business. That’s true of so many small business owners, especially owners of family owned businesses. I eventually sold the business and luckily it was mature enough that lots of systems were in [...]

In Jack Canfield’s book, The Success Principles, he tells the story of a seminar where he held a $100 bill in the air and asked the audience, “Who wants this $100 bill?” Almost everyone raised their hands, dozens of people shouted “I’ll take it!” and many more stood up and cheered. This went on for [...]

When networking, your aim is to meet new people or reinforce old relationships. It’s all about the relationship, helping it to grow and making it deeper. You’re not there to sell or just hand out business cards. You are there to get people to know, like and trust you. If you act like a nincompoop, [...]

Location: Lopez Jaena, Misamis Occidental, Philippines Amount Repaid: $175.00 of $175.00 Mrs Imelda Morequio is now busy in her sari store. She was able to purchase more product to sell in her sari store and was able to sustain the needs of her children.       Location: Kihihi, Uganda Amount Repaid: $1,520.83 of $1,825.00 [...]