This is one of my favorite videos on Youtube. It’s all about positivity, smiling, attracting people by how you make each person feel. This is the basis of client loyalty, that personal connection that makes people want to be around you. Each person in this short video feels validated and encouraged to shine. I mentioned [...]

Salespeople are motivated by several things, money and what money will buy, pride and accomplishment, status in the eyes of others. But the best salespeople, the ones whose customers keep coming back, realize that selling is about using their skills to make people happy, bringing value to people to make their lives better. The best [...]

Here’s some useful information for Valentine’s Day (and any day)!! These are gifts that will be truly treasured no matter who you call your Valentine. Maybe you have a spouse or significant other. Maybe you have a business partner, employees, customers or strategic partners. Recognizing and addressing these issues can improve your customer loyalty, employee [...]

Recently I was leading a workshop on Customer/Employee Loyalty which I entitled ‘Dancing With The Stars’. Many of us have watched that TV show or a similar one called, “So You Think You Can Dance.” Some of us have even tried some partner dancing, taken lessons, or danced at weddings. One person told a story [...]

One of my clients has built a dashboard that measures the important indicators in his business and will help him manage growth and cash flow, his pipeline, lead sources, accounts receivable and work in progress. One has mastered the goal achieving process so well in his business that he has transferred it to his personal [...]