Organizational Assessments

The most successful organizations take time to engage their employees and continually measure and improve employee alignment. As a prelude to any development activity, our D.I.AL.O.G. Diagnostic tool assesses your organization by rapidly charting where it stands from a strategic and organizational excellence point of view.  Using the organizational assessment, effective leaders can make sure internal processes are focused on customer needs and the implementation of the organization’s strategic plan.

D.I.AL.O.G. (Data Indicating the ALignment of Organizational Goals)

Our D.I.AL.O.G. Diagnostic Tool measures seven Malcolm Baldrige Criteria for Excellence that are recognized by business thinkers and business leaders as the essential factors that must be in alignment to achieve organizational success. The interrelationship of these essential elements is used as predictors of future strength.

For example, we measure how effective you are in communicating your strategy and vision, rather than simply reviewing your communication plan.  As such, our approach is outcome focused.  Using online administrations and in-person interviews your people provide data and stories.  The leaders in your organization receive an easy to digest summary that identifies disconnects affecting results.

The D.I.AL.O.G. Diagnostic Tool will determine whether or not your people:

  • understand your strategy,
  • are committed to your overall goals,
  • are creatively involved in meeting customer needs, and
  • are encountering obstacles in achieving your goals.

Which organizations are good candidates for using D.I.AL.O.G.?

Organizations that have the following symptoms should give serious consideration to contacting us:

  • Profitability is slipping.
  • Customers are defecting.
  • Employee turnover is high.
  • Market share is eroding.
  • Internal conflict is the order of the day.
  • You spend more time reacting to competition.
  • You just want to improve.

Why is D.I.AL.O.G. Superior to Other Assessment Products?

The model for this instrument is the Malcom Baldrige National Quality Award, which identifies seven Baldrige categories that provide a framework proven time and time again to ensure success. One just has to look at the results generated by companies that are Baldrige Award winners. These seven categories are called the ‘Criteria For Excellence’ and address all the elements critical for the health and survival of an organization:

  • Leadership
  • Strategic Planning
  • Customer Focus
  • Information & Analysis
  • Human Resources Development & Management
  • Process Management
  • Business Results

“Superb execution is not just about doing the right things. It is about doing the right things faster, better, more often, and more productively than your competitors do. It calls for a commitment from employees that goes way beyond the normal company employee relationship. It is all about what I call a high-performance culture.”
–Louis V. Gerstner, Jr., Former IBM CEO,  from the book “Who Says Elephants Can’t Dance?”